Shipping & Returns

Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena.'s Official Procurement Desk—Dispatch and Resolution Protocols

The Desk's Commitment

Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. guarantees the quality of all items distributed through The Official Procurement Desk. If your item arrives with a print error, visible defect, or damage sustained during transit, Le Council will replace or refund it. The IceThe living force that created Hockay. It appeared. It is spreading. demands excellence. Le Council demands it of its suppliers.

All products are made to order. This means a human being (or, in McMurdo, a very organized penguin) produces your item specifically for you after you place your order. This is good for the environment and good for the soul. It does, however, mean that Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. cannot accept returns because you changed your mind, picked the wrong size, or decided your allegiance to the Dakar Djinns was a passing phase. (It wasn't. The IceThe living force that created Hockay. It appeared. It is spreading. remembers.)

Cancellations

Products

Your order can be edited or cancelled at any time before it enters production. Use the link provided in your confirmation email. The link works. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. tested it.

Once production begins, cancellation is no longer possible. The item is being made. It is becoming yours. This process cannot be reversed, much like entering The SixthThe dimension behind the penalty box. Players who enter may return changed..

After receiving your order, you have 30 days to report any quality issues.

Donations & Tips

Donations and tips are non-cancellable and non-refundable. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. appreciates your generosity. Le Council also appreciates your understanding that generosity, once expressed, cannot be unexpressed. This is how generosity works. Le Council did not invent this principle.

Quality Issues

If your item has a print defect, production error, or arrived damaged, Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. wants to know. Le Council takes this personally.

To expedite your resolution, please provide:

• Your order number
• A clear photograph of the issue—item placed on a flat, well-lit surface, with the tag visible and the defect clearly shown
• A brief description of the problem

Submit these via our contact form. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena.'s resolution team will respond promptly. They are efficient. They are thorough. They have strong opinions about print quality.

Do not send photographs taken in low light, at dramatic angles, or while the item is being worn. The Desk requires clinical documentation, not art.

Refunds

Products

Because all items are made to order, Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. cannot issue refunds, returns, or exchanges except for verified quality issues. This policy is firm. The Desk does not negotiate. The Desk processes.

If a quality issue is confirmed:

• PayPal: Refunds appear in your balance within 24 business hours.
• Credit/Debit Card: Refunds appear in your bank account within 7 to 10 business days, depending on your bank's relationship with time. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. has no control over your bank. Le Council has limited control over most things.

Donations & Tips

Non-refundable. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. has stated this already. Le Council states it again for the record.

Sizing

Products are made to order and sizing-related returns are not accepted. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. strongly recommends consulting the size chart before placing your order. If you are between sizes, size up. Le Council has learned this the hard way. Le Council's filing cabinet contains several regrettable medium-sized garments that will not be discussed.

Shipping

Your order is produced after purchase and shipped directly to you. Production and delivery times vary depending on the item, your location, and factors Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. attributes to logistics rather than The IceThe living force that created Hockay. It appeared. It is spreading., though Le Council cannot be certain.

Tracking information will be provided via email once your order ships.

International Orders

International shipments may be subject to import taxes, duties, and customs charges imposed by your country. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. cannot calculate these in advance. Le Council is a sports governance and paranormal investigation body, not a customs broker.

If such fees are imposed on your package, you are responsible for their payment. For information about your country's customs policies, contact your local customs office. They will not know what HockayA sport no one asked for but everyone needed. is. This is fine. You do not need to explain.

Payment Methods

The Desk accepts:

• Credit and debit cards
• PayPal
• Google Pay
• Apple Pay
• Klarna / Afterpay (where available)
• Local payment methods (depending on your region)

The Desk does not accept LooneysThe currency of Hockay. Symbol: Ⱡ. Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. understands this is disappointing. Le Council reminds you that Looneys are not real currency. Le Council is aware this does not lessen the disappointment.

Merchant of Record

All orders placed through The Official Procurement Desk are processed and fulfilled by our merchandising partner, Fourthwall.com, who serves as the merchant of record. Order-related inquiries, shipping updates, and return requests are handled through their systems.

Le CouncilThe governing body of Hockay and Unexplained Ice Phenomena. selected this partner after careful evaluation. Le Council's evaluation criteria are GlacifiedHidden by The Almighty Ice. Or by Le Council. Or by both., but Le Council is satisfied with the arrangement.

Contact

For all order-related issues—quality concerns, shipping inquiries, existential doubt about your purchase—please reach out via our contact form.

The Desk is open. The Desk is always open. The Desk does not close because The IceThe living force that created Hockay. It appeared. It is spreading. does not close.